Our Approach to Managing Mould, Dampness and Condensation
We commit to:
Provide and maintain a comfortable, warm and healthy home, free from damp, mould or disrepair for our tenants.
Recognise that having mould issues in a home can be distressing for our tenants and ensure that we are supportive in our approach.
Work in partnership with tenants to resolve and understand how to reduce condensation, damp and mould issues.
To support our tenants in ways to reduce damp and condensation in their home and how to make positive changes. For example, provide tenants with helpful advice and information on how to reduce the risk of condensation and mould developing in their homes.
Make sure the fabric of our homes are protected from deterioration and damage resulting from, or contributing to, damp and mould.
Undertake responsive repairs to alleviate damp as quickly and efficiently as possible to minimise damage to the fabric, fixtures and fittings of the property.
Know our stock and the types of properties and components that have a higher likelihood to suffer from damp and mould.
Minimise the number and impact of complaints. The Association does not accept liability for personal items. Any damages to the contents of a tenant’s home should be claimed through tenant’s contents insurance. Tenants will be encouraged to take out contents insurance at sign up and via the Association’s newsletter.
Plan resources to respond to higher demand. For example, during the winter months.
Provide staff with the skills to identify and differentiate between signs of damp and condensation and understand the causes and remedies.
To take account of the issues of damp and condensation when designing investment programmes, for example heating and ventilation.
To comply with all statutory and regulatory requirements and sector best practice.
How do tenants report incidents of damp and mould?
Please contact our office and ask for the Maintenance Officer in the first instance. If they are not available, any member of staff can assist you. You can report incidents by text (07418341619), via our website (link below), by visiting our office or by telephone (0141 771 9590).
The Association's responsibilities once a report of damp and mould has been provided.