Governance Policies File Description File Size Equality & Diversity Policy 281KB Membership Policy 212KB Privacy Policy 195KB Customer Care Policy 233KB Whistleblowing Policy 160KB Final Membership Policy 204KB Final Model Entitlements Payments and Benefits Policy 260KB Complaints Handling Policy 211KB Risk Management Policy 298KB Committee and Staff Expenses 2017-2020 293KB Openness and Accountabilty Policy 2017-2020 143KB Standing Orders Policy 2020-2023 371KB Property Services Policies File Description File Size Maintenance Policy 264KB Rent Account Management Policy 288KB Customer Engagement Strategy 124KB Common Allocation Policy 402KB Stage 3 Adaptations Policy 253KB Rent Setting Policy 116KB Estate Management Policy 274KB Rechargeable Repairs Policy 167KB Void Management Policy 328KB Procurement Policy 189KB Finance Policies File Description File Size Anti-Bribery Policy 244KB