Policies

Governance Policies

File Description	File	Size
Equality and Diversity Policy		279KB
Complaints Handling Policy		211KB
Membership Policy		212KB
Privacy Policy		195KB
Customer Care Policy		233KB
Whistleblowing Policy		160KB
Openness and Accountability Policy		134KB
Final Membership Policy		204KB
Final Model Entitlements Payments and Benefits Policy		260KB
Final Standing Orders Policy		259KB

Property Services Policies

File Description	File	Size
Estate Management Policy		293KB
Maintenance Policy		264KB
Rent Account Management Policy		288KB
Void Management Policy		265KB
Rechargeable Repairs Policy		135KB
Customer Engagement Strategy		124KB
Common Allocation Policy		402KB
Stage 3 Adaptations Policy		253KB
Final Procurement Policy		150KB
Rent Setting Policy		116KB

Finance Policies

File Description	File	Size
Anti-Bribery Policy		244KB