Your Rights and Responsibilities
All of your rights and responsibilities as a tenant are detailed in your Scottish Secure Tenancy Agreement (SST). The SST is a legally binding document and you must adhere, as we must, to its conditions. Please refer to your SST for your full rights and responsibilities. A draft SST will be sent to you if you receive an offer of rehousing. More information about your tenancy is in your Tenant Handbook. Please click HERE for a copy of the Tenant Handbook.
We aim to minimise tenancy breakdown, prevent homelessness and promote stable and sustainable communities through:
- Prevention - ensuring that before and after a tenancy is started, steps are taken to identify issues which could affect tenancy sustainment;
- Tenancy Support - liaising with and signposting to appropriate agencies to ensure that individually tailored support is provided where required throughout a tenancy, catering for changing needs of household members; and
- Partnership Working - establishing partnership arrangements with agencies who are able to assist in sustaining tenancies where appropriate.
Please contact a member of staff if you are experiencing issues which are making it difficult to sustain your tenancy or you require any advice or support.
Ending Your Tenancy
You must give at least 28 days notice to end your tenancy. Click HERE to download a Termination of Tenancy form which should be completed and returned to us. The day we receive this form is the day from which your notice period begins.
Please click HERE for a leaflet that explains the process of mutual exchanges and HERE for a Mutual Exchange Application Form. If you would like more details or any of these forms sent out, please contact the office (call 0141 771 9590 or drop in).
We carry out a full resident satisfaction survey every three years. In addition, we may also carry out 'mini' surveys on specific topics. There are many other ways to become involved, for example, via our newsletter, the Gardeen App, our website, our Customer Focus Group or you can join our Consultation Register. If any policies are being reviewed we will email you a copy and request your feedback. Click HERE to see the Mini Resident Satifaction Survey Results for 2020.